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I would like to upgrade from a FREE membership, to a PAID membership.

  1. Click onto Become A Member on the Home page.
  2. When upgrading your account to paid, you must use a NEW Username and Password when filling out the registration form.

I am a paid Member, but I can't sign in.

  1. Enter your full email address and password, exactly as you used them to join. If you cannot remember your password, click the "forgot my password" link on the sign in page. Note: Email addresses must contain an @ and a period (.) in order to be valid (i.e. YourName@ABC.com). AOL members: make sure you include @aol.com after your screenname.
  2. If only a LOG OFF button appears on the home page, you have been automatically recognized and are already signed in!
  3. If you have privacy, pop-up blocking or anti-virus programs on your computer, please consult your manual to see what adjustments are necessary to allow you to access our site.
  4. Email us and we will be happy to make sure that your account is in good order and provide instructions for any adjustments that you may need to make to your computer in order to allow our site to function properly for you.


I am unable to view animation.
Many of our eCards use an enhanced animation called Flash. To view these, you will need to have a Flash plug-in. You can download the Flash plug-in for FREE at http://www.macromedia.com/

  1. Go to http://www.macromedia.com/
  2. Go to the download section (http://www.macromedia.com/downloads/)
  3. Choose "Macromedia Flash Player."
  4. Choose "Install Now."
  5. After installation is complete, please go to the link provided in your original email. The eCard will automatically play from this point.

The animation or video is slow or choppy.
Slow modem speeds or slow computer processors can cause delays or slow animation on our eCards. We recommend using a modem speed of at least 56k to connect to the web, and a computer processor speed of at least 133 MHz. We also recommend closing all other applications on your computer (except your web browser) while you are viewing our eCards. If you still experience difficulty, you may want to install more memory on your computer.



I am unable to hear sound/music/video on the site.
First, please check your individual computer controls. Please remember that not all of our eCards have sound.

If you are using WINDOWS, there should be a "horn" icon on the bottom right hand corner of your computer screen. Double click on the icon and make sure the volume control is turned up loud enough, and that the mute square is not checked.

We also advise checking your Multimedia settings.


INTERNET EXPLORER USERS:
You will want to download the Windows Media Player by using the link below.

http://www.microsoft.com/windows/mediaplayer/

IMPORTANT NOTE FOR WINDOWS 95 USERS: Windows 95 users cannot use Windows Media Player 7 and must use Windows Media Player 6.4 (available by clicking on the drop down menu on the download page).

This will be a two-step process.

1) Download the installation file.

When asked to Run this program in its current location or Save to Disk, choose Save to Disk.

We recommend saving the installation file (mpie4ful) to your desktop to make finding the installation file easier.

2) Install the Windows Media Player

After you have downloaded the installation file for the plug-in, you will need to install it by double-clicking on the downloaded file that you saved to your desktop. Once the MIDI plug-in is installed you will need to restart your computer.



NETSCAPE USERS:
You will want to download Beatnik Player by using the link below:
http://home.netscape.com/plugins/get_beatnik.html?PID=11399

  1. Scroll down until you see: "Download the right plug-in for your operating system."
  2. Click on the gray arrow under Windows 95,98,ME,NT,2000

The plug-in will begin downloading to your computer. This may take a few minutes depending upon the speed of your Internet connection.

Once the file has been successfully downloaded, click "Reveal Location" in the Status Box.

You will now need to install the plug-in:

  1. Double click on the Beatnik icon. It will probably be in your Netscape folder.
  2. Installation should automatically begin. If asked if you would like to shut down Netscape, Internet Explorer, etc., say yes.
  3. Follow the prompts to complete the installation.
  4. Click the START button in the lower left corner of your screen. Select SETTINGS from the menu; then select CONTROL PANEL.
  5. Choose Multimedia.
  6. Choose the MIDI tab.
  7. Make sure that under single instrument that you have a device selected that ends in "synth".
  8. Click Apply.

If you are using a MAC, check to be sure that sound is enabled on your computer.

  1. On the Edit menu, choose Options, and then click the Web Content tab. Make sure that the Play Sounds check box is selected.
  2. Check to make sure that your computer's volume is turned up.
  3. Check to make sure that you have the Quicktime Musical Instruments extension installed on your computer. It should be in the Extensions folder in your System folder. If you do not have this extension installed, visit http://quicktime.apple.com for more information and to download a copy.

If you are still unable to hear the sound that accompanies our eCards, you will want to download the appropriate plug-in. Find your browser below to locate information about the plug-in needed for your system.

INTERNET EXPLORER
NETSCAPE